Airport Transfer FAQs

We provide pre-booked airport and long-distance transfers from Hull and surrounding East Yorkshire areas, including Cottingham, Anlaby, Hessle, Beverley, Brough, Welton, Melton, Hedon, Preston, Swanland, North Ferriby, Willerby, Kirk Ella and all HU postcode areas. Wider pickups and drop-offs can also be arranged across Yorkshire, Lincolnshire and the rest of the UK. We specialise in airport and long-distance travel rather than local taxi journeys.

Book as soon as your flights and travel dates are confirmed. Advance booking gives the best chance of securing the right vehicle, particularly during school holidays, bank holidays and peak summer periods. For urgent or short-notice travel, call 01482 969 969 so availability can be checked.

The booking team reviews the journey details and aims to issue confirmation within two hours. Your booking is not confirmed until you receive a confirmation by email or text. A 15% non-refundable deposit is normally required to secure the reservation, with the remaining balance payable on the day by the accepted payment methods shown in your confirmation.

Prices are quoted per vehicle, not per passenger. The fare covers the passengers and luggage that safely fit within the selected vehicle's capacity. Larger groups or heavier luggage requirements may need a larger vehicle or more than one vehicle.

The quoted fare normally includes the agreed vehicle, airport pickup or drop-off charges, flight monitoring, normal waiting associated with a delayed flight, standard luggage within the vehicle's capacity, and any agreed additional pickup or drop-off points. The price remains based on the journey details supplied at the time of booking.

Luggage capacity depends on the vehicle, passenger count and size of the bags. Tell the booking team about large suitcases, cabin bags, golf clubs, pushchairs, wheelchairs, mobility aids and any oversized items so the correct vehicle can be allocated.

Tell the booking team about child seats, wheelchair dimensions, mobility aids and any transfer-assistance requirements before travel. Suitability depends on the vehicle, passenger count and available luggage space, so these items must be included when requesting the quote.

You should receive a booking confirmation by email or text, normally within two hours of submission. If nothing arrives, contact 01482 969 969 to check the booking status. Do not assume the journey is confirmed until the confirmation has been received.

For airport arrivals, the driver may wait off-site until the flight has landed and you have collected your luggage. Follow the collection instructions in your confirmation and keep your phone switched on. If you cannot find the driver, call 01482 969 969 immediately.

Collection points differ by airport and terminal. Your confirmation will explain the agreed collection process. Keep your phone available after landing, collect all luggage first, and follow the driver's message or the airport's designated pickup instructions.

Bookings may normally be cancelled without an additional cancellation charge up to 24 hours before the scheduled pickup, although the booking deposit remains non-refundable. Cancellations within 24 hours may be subject to a 50% charge. If the driver has been dispatched or the passenger does not arrive, the full fare may be payable. Contact the booking team as early as possible.

Check all dates, times, flight details and pickup addresses carefully before submitting. Contact the booking team immediately if you notice an error. If a driver is dispatched using incorrect information and the journey cannot be completed, the booking may be treated as a no-show and the full fare may be payable.

Incoming flights are monitored when a valid flight number is provided. Normal flight delays do not usually create an extra charge, and the planned collection time can be adjusted. Contact the booking team for diversions, cancellations, missed connections or major itinerary changes.

Call 01482 969 969 as soon as possible. The booking team will try to rearrange the transfer around your new flight details and vehicle availability. Additional charges may apply where a new journey or substantial change is required.